- Increase Equipment Uptime
- Improve Productivity
- Lower Cost of Ownership
- Extend System Lifetime
- Maintain Peak Clinical Performance
Hours of Coverage
8 a.m. - 8 p.m.
8 a.m. - 5 p.m.
8 a.m. - 5 p.m.
Labor
Included Included$225/Hour
Priority Response
Included Included IncludedParts
Included IncludedNot Included
Parts Delivery
24 Hours
24 Hours
24 Hours
Uptime Guarantee
98%
95%
N/A
Penalty for Uptime Guarantee
2 Weeks
2 Weeks
N/A
PM(s)/QAA (yearly)
2
2
2
Initial Response Time
1 Hour via Phone
1 Hour via Phone
1 Hour via Phone
On Site Response
8 Hours
24 Hours
24 Hours
Technical Phone Support
Yes YesNot Included
Clinical Phone Support
Yes YesNot Included
Operating Software Updates
Yes YesNot Included
Reliability Upgrades (ECO)
Yes YesNot Included
Options Discount
20%
10%
5%
Application Traning
2 Days Per Year
1 Day Per Year
Not Included
PMT Coverage
Yes YesNo
UPS Coverage
Yes YesNo
Cracked Crystal
No
No
No
Ivy Gate Coverage
Yes YesNo
Normal Hours 8 a.m. - 5 p.m.
No Charge
No Charge
$225/Hour
After Hours
$225/Hour
$225/Hour
$337.50/Hour
Weekend/Holiday
$450/Hour (2 Hour Min.)
$450/Hour (2 Hour Min.)
$450/Hour (2 Hour Min.)
Southwestern Imaging Systems & Service offers a wide variety of services to its customers; from providing nuclear medicine accessory products, hotlabs, new and refurbished equipment, to providing personalized service to multi-vendor gamma cameras. We provide the alternative to the large OEM organizations. Putting the customer back into customer service is not our goal, it's our standard. With Southwestern Imaging, you will experience the service and uptime you desire and deserve. We provide experienced OEM trained field service engineers. Nuclear medicine is our passion and focus, allowing us to deliver customized solutions that enhance the quality of your care, increase your productivity and improve your financial performance.